Responsible Gaming

HELLENIC LOTTERIES S.A., a member of the OPAP Group, has as its fundamental goal and basic principle the prudent participation in its games, exclusively by adults. In this context, HL implements a special program to protect the public from excessive participation in its games.
At the same time, the OPAP group, being a member of European Lotteries, has committed to implement in all of its subsidiaries, including HELLENIC LOTTERIES S.A., a certification framework for "Responsible Gaming", which has been established for the protection of players on a global level.
It is worth noting that HELLENIC LOTTERIES S.A. has received as of October 2022 the WLA Level 4 certification regarding Responsible Gaming. This certification is subject to a 3-year reassessment.

Hellenic Lotteries - Responsible Gaming Policy
WLA Level 4 Certificate

Where do we focus

We aim to create a safe gaming environment for everyone. In this context, we make every effort to continuously support our players and respond to their needs in a responsible and transparent manner.

The main points we focus on are:

Creating a safe environment for our players:
Player safety is at the heart of our products design and development, allowing them to make informed choices.

Protecting minors:
We protect minors by prohibiting them from entering and staying in our stores and, in particular, by prohibiting them from participating in the games of chance that we offer. Street vendors are also trained on Responsible Gaming in order to discourage minors in the event where they request from SVs to buy HL products. 

Public Education:
The best way to keep the game fun is to have all the necessary information available when you play. In this context, we provide consumers with timely, accurate and sufficient information about the products, their terms and conditions of use, as well as the risks and consequences that may arise from their reckless participation, in order to make informed choices.

Useful Tips

The tips won't help you win a jackpot, but  will help you enjoy the game without exceeding your budget.

Play only the amount you can afford to lose.
Make sure you only spend a portion of the money you have set aside for your entertainment. Never use money meant for basic needs such as rent, food, bills, transport or tuitions.
Remember, when you bet your money, there is always a risk of losing it!  

Balance your activities.
If gambling is your only activity, you increase the risk of losing control of your gambling behavior.
It's a matter of balance! 

Set your spending limits and don't exceed them.
Before you start playing, set the amount you want to play.

Set time limits.
Set time limits in your game, in minutes or hours. You can get into the habit of keeping the time in mind and taking frequent breaks. You can set limits on the number of days you want to play, per week, month or year.

Do not play if you are depressed or anxious, or under the influence of alcohol or drugs.
It's hard to make conscious choices when you're going through a tough time.

Know the odds of winning and how the game works before you play.
The more information you know about games, the more informed choices you will make before and during the game.

Be realistic.
The outcome of the games is random and therefore unpredictable.    
The time and money you spend playing are the only factors you can control.

Play for the fun of the game, not to make money.
When gambling, the outcome is never certain. Therefore, treat gambling as a form of entertainment, like a concert or a movie, and not as a source of income.

Ask for help.
If your gambling starts to cause problems in your relationships, if you start losing more money than you can handle, or if you think you might have a problem, get help and talk to a professional.